Legal Contact

Who we are

OCARRY LLC is the data controller for personal data processed through the Services, except for buyer data held by an independent seller, who is a controller in their own right under the Seller & Commerce Terms.

Privacy and data-protection requests

To exercise a data-protection right — access, correction, export, restriction, objection, or erasure — write to [email protected] with:

• the phone number associated with the account;
• a clear description of the request;
• enough information for us to verify that the request comes from the account holder.

We aim to respond within 30 days. If you are dissatisfied with our response and you are in a jurisdiction with a supervisory authority, you may complain to it; we would appreciate the chance to resolve it first.

If you are not a Cyca user and wish to have shadow contact entries referencing your number removed, see Account Deletion.

Reporting content or an account

In-app reporting is the fastest route and gives us the context we need: long-press a message, long-press a one-to-one chat header, use Group info → Report group, or the flag control in the status viewer. See the Community Guidelines.

For urgent safety matters — a credible threat to life, or child sexual abuse material — write to [email protected] with URGENT in the subject line. If someone is in immediate danger, contact your local emergency services first.

Intellectual property

If you believe content on Cyca infringes your copyright or trade mark, send a notice to [email protected] including:

• identification of the work or mark you say is infringed;
• identification of the material you say infringes it, with enough detail for us to locate it (for example the shop, listing, or account);
• your contact details;
• a statement that you have a good-faith belief the use is not authorised by the rights holder, its agent, or the law;
• a statement, under penalty of perjury, that the information is accurate and that you are the rights holder or authorised to act for them;
• your physical or electronic signature.

We may remove the material and notify the person who posted it, who may respond. Repeat infringers lose their accounts.

Law-enforcement requests

Law-enforcement requests should be sent to [email protected] from an official address, on official letterhead, and must identify the account by the phone number in question and specify precisely what is sought.

We require valid legal process appropriate to the data sought, and we disclose only what that process actually compels. We may notify the affected user unless we are legally prohibited from doing so or there is an emergency involving a risk of death or serious physical injury.

Emergency disclosure requests

Where we believe in good faith that an emergency involving a risk of death or serious physical injury requires it, we may disclose information without waiting for legal process. Mark such requests EMERGENCY DISCLOSURE REQUEST in the subject line and describe the nature of the emergency, the person at risk, and how the information sought will help.

Notices under these documents

Formal notices under the Terms of Service or Seller & Commerce Terms should be sent to [email protected], addressed to OCARRY LLC, Webster, Texas, USA. We give you notice through the app, or to the phone number associated with your account.